Returns and exchanges

    • COVID-19 Update: returns & exchanges will be temporarily delayed due to the lean, agile on-site team Beyond has during the social distancing phase of COVID-19. Communications will remain undisrupted, so please reach out with any questions via our contact form. | Learn More


You gotta love the gear you get. If you don’t, we’re here to change that.

You may return your unused product for a full refund within 30 days of the purchase date.

Returns take 5-7 days to process after order is received at Beyond headquarters


1. Make sure your gear is unused/clean and still has its original hang tags. No rolling around in the mud before you send it in.

2. Use the form on this page to request a prepaid return label.

3. Download, print, and fill out our return/exchange form, found here. Be sure to include that order number!

4. Box it up, throw the prepaid return label on the outside of the box, and drop it at any UPS location.

Other important things to remember when sending in a return or exchange:

● All sales on clearance items are final.

● Gifts that were included with purchased items must also be returned in order to receive a refund.

● Customers are responsible for their products until they are delivered to us for return or exchange. (We recommend getting tracking and insurance on your shipment.)

● If you notice within 14 days of your purchase that your gear has dropped in price, contact us with your order details and we will refund you the difference.

● All products eligible for return/exchange must be purchased from or from our Seattle storefront.

● If your order reaches you with any factory defects, you may return it for a full refund within 60 days of the original purchase date

Request a return label

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