FAQs

RETURN POLICY FOR STANDARD GARMENTS

A copy of the policy is included in the package with your purchase. Returns must be shipped within 30 days of purchase date. Please visit our Returns Page for more information on returns.

REPAIRS/BROKEN ZIPPERS

Most of the time, zippers are repaired for free! For other repairs, Beyond offers a full repair service. Cost for repair is subject to assessment of the garment, however we do offer free zipper repairs. Please contact a Beyond Guide for a ‘Wear & Tear’ form.

WHAT IF MY ITEM IS DAMAGED DURING SHIPMENT?

All of our outgoing shipments are insured. Please contact a Beyond Guide if your product arrives damaged.

DO YOU OFFER PRE-PAID RETURN SHIPPING LABELS?

We offer prepaid return shipping labels for purchases made within the past 30 days. Contact our Customer Experience Team at connect@beyondclothing.com to request a prepaid return shipping label. Print and affix the prepaid label to the outside of the package and drop off at the nearest UPS location. We are unable to offer pre-paid shipping labels for international returns.

CAN I RETURN MY ITEM FOR A FULL REFUND?

Beyond Clothing products may be returned up to 30 days from the original purchase date for a full refund provided that the item is in its original condition with tags still attached. Refunds are applied via the original form of payment (excluding shipping costs).

HOW LONG WILL IT TAKE TO RECEIVE MY REFUND?

Depending on your credit card company, refunds may take up to one billing cycle to show up on your account.

CAN I RETURN AN ITEM THAT I RECEIVED AS A GIFT?

Absolutely. Simply follow the instructions above. When we receive your item, we will issue a store credit for the amount of the current sales price.

CAN I RETURN AN ITEM THAT I PURCHASED ONLINE TO THE BEYOND CLOTHING SEATTLE STORE?

Yes. Just make sure to bring in a completed Returned Merchandise Authorization Form. We are located at 6363 6th Ave S, Seattle, WA, 98108. Our hours are Mon-Fri, 8AM-5PM.

I’M CURRENTLY ACTIVE DUTY MILITARY, AND WAS ISSUED YOUR GEAR. HOW DO I MAKE A RETURN OR EXCHANGE?

We have a team dedicated to helping you out. Contact our Mission Project Team at mission@beyondclothing.com.

Feel free to give us a shout if you have any unanswered questions! Our team of Beyond Guides can be reached via Our Contact Form or 206-767-0307

Scroll To Top